5. RIGHT OF WITHDRAWAL & ADDITIONAL TERMS
5.1. Your right of withdrawal only applies to the Goods You may purchase or services you may book via the Website, unless We inform You otherwise.
5.2. Subject to the provisions of Clause 5.3 below, if You are contracting as a consumer, You have the right to withdraw from the Sale Contract of any Goods at any time within 14 days beginning from the day after You receive the Goods (See Clause 3 for more information on Our delivery methods). The withdrawal period will expire after 14 days from the day on which You acquire, or a third party other than the carrier and indicated by You acquires, possession of the Goods.
5.3. The right of withdrawal granted to You, as a consumer, pursuant to Clause 5.2 does not apply to:
(a) those Goods which are liable to deteriorate or expire rapidly;
(b) sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; or
(c) bespoke or personalised Goods.
5.4. To exercise the right of withdrawal, You must inform Us of Your decision to withdraw from the Sale Contract by an unequivocal statement either by contacting Us at info@elevist.mt. Alternatively, You may choose to use the model withdrawal form included in Clause 5.7 below. We will communicate to You an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
5.5. Subject to Clause 5.3 and Clause 5.4 above, if You withdraw from the Sale Contract (of Goods) successfully and before the deadline indicated in Clause 5.2, We shall reimburse to You all payments received from You (if any), including the costs of delivery (with the exception of the supplementary costs resulting from Your choice of a type of delivery other than the least expensive type of standard delivery offered by Us) where applicable, without undue delay and in any event not later than fourteen (14) days from the day on which We are informed about Your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement.
5.6. You are responsible for the correct details that You submit including correct date and time (when asked to provide such information). We cannot be held responsible for any customer errors.
5.7. Should You wish to withdraw, as specified in Clause 5.4 please use the following model withdrawal form and send it with all the completed details indicated below to info@elevist.mt:
(complete and return this form only if You wish to withdraw from the Sale Contract of Goods or an appointment for any of Our services, as may be applicable)
— To Elevist at Labour Avenue, Naxxar:
— I/We (*) hereby give notice that I/We (*) withdraw from my/Our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Goods ordered on (*)/received on (*): __________________________(*)
— Name of consumer (s): __________________________
— Address of consumer(s): __________________________
— Signature of consumer(s) (only if this form is notified on paper): __________________________
— Date: __________________________
(*) Delete as appropriate
Please Note: To help Us with identifying You and processing Your withdrawal quickly, please notify Us about the following details combined with Your withdrawal notice:
– Your email address with which You signed up/contacted Us/placed an order with Us